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Frequently Asked Questions

Where’s y’alls office? We have two offices located in Wise, VA & Abingdon, VA. We can also provide telehealth across Virginia as long as the client is physically located in Virginia for the session.

What do I need for my first appointment (aka “intake”)? You will need to have your intake paperwork completed prior to the first appointment. That paperwork will be sent to you via email. You will not need to print any information as it can all be completed through our portal. Please contact Stephanie at 276-298-5034 if you have difficulties completing it. Also, please bring a method of payment for the session cost or copay.

What should I expect at my first appointment? Expect your counselor to review your history form where you have the opportunity to fill in gaps or provide more details. Your counselor will complete a thorough assessment while addressing your goals for therapy.

I’m a current client. How do I access the portal? If you already have an account, click HERE to get to the login page. If you have forgotten your password, you can text or call us at 276-298-5034 letting us know you need a password reset email.

How does billing work? Check out our Consent for Services form in your client portal for this information.

Do you accept my insurance? We are in network with the commercial policies (non-Medicaid/Medicare) of Anthem, Optum/United, and Aetna. If you wish to check your benefits prior to scheduling, you may complete a profile here. Call us at 276-298-5034 if you have additional questions. We also provide counseling at a private pay rate.

What if I have Medicaid/Medicare? Virginia law prohibits people with Medicaid/Medicare to receive treatment from an out-of-network provider. Anchoring Hope is not in-network with Medicaid/Medicare; therefore, you would need to seek treatment from an angency that does accept Medicaid/Medicare. You cannot use private pay in Virginia.

Do you provide telehealth options? We use a HIPAA-secure platform to provide video sessions to clients, which is the same platform you sign intake paperwork on. You MUST be located in Virginia at the time of the session due to license limitations.

Do I need a referral? You do not need a referral. You can call us directly and ask any questions you would like assistance with.

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